Privacy Policy
Last Updated: May 27, 2025
At Vev Travels (hereinafter referred to as “Vev Travels,” "we," "us," or "our"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your data specifically when you use our platform to rent cars. By accessing our services, you agree to the terms described in this policy.
1. What Information We Collect
We may collect the following personal data to facilitate your car rental experience:
- Personal Information: Full name, contact number, email address, postal address, and date of birth.
- Rental Details: Pickup and drop-off locations, rental dates, vehicle preferences, and payment details.
- Identification Documents: Driver’s license, Aadhar card, PAN card, or passport for identity verification.
- Payment Information: Credit/debit card details, billing address, or UPI payment confirmation (processed securely via third-party gateways).
- Device & Technical Info: IP address, browser type, device model, cookies, and location data (for app users).
2. How We Collect Your Personal Information
We collect data using the following methods:
- Online Booking: When you book a rental car through our website or app.
- Customer Support: During calls, WhatsApp chats, or emails with our support team.
- Cookies: By tracking your browsing activity on our website to enhance user experience.
3. How We Use Your Information
Your information is used for the following purposes:
- To process and confirm your car rental bookings.
- To verify your identity and eligibility to rent a vehicle.
- To provide notifications about pickup, drop-off, or rental modifications.
- To manage payments, invoices, and refunds.
- To send promotional emails, offers, and updates (if opted in).
- To improve our services through data analytics and customer feedback.
- To comply with legal obligations under Indian law.
4. Information Sharing
We may share your data in the following situations:
- With Car Rental Partners: To confirm and manage your reservation.
- Payment Processors: For secure payment gateway transactions.
- Government Authorities: If required under Indian law for identity verification or investigations.
- IT & Analytics Vendors: For website analytics and platform enhancements.
Data Security
We use industry-standard security practices including encryption, firewalls, and secured access to protect your data. Sensitive details like payment information are processed through PCI DSS-compliant platforms.
Your Rights
As an Indian user, you have the right to:
- Access: View the personal information we hold about you.
- Rectify: Request corrections to inaccurate or outdated data.
- Withdraw Consent: Opt-out from promotional communications.
- Erase Data: Request deletion, unless retention is required by law.
To request access or changes, email us at info@vevtravels.in.
International Transfers
If we transfer your data outside India (e.g., to a cloud service), we will ensure it is protected by appropriate safeguards as per Indian IT laws and global best practices.
Data Retention
We retain your personal data only as long as required for booking, legal, tax, or customer service purposes.
Policy Updates
Vev Travels may periodically update this Privacy Policy. Updates will be posted on this page with a new “Last Updated” date. Please review it regularly.